Onboarding With ChallengeFuel

ChallengeFuel Onboarding Documentation

The following is a complete list from A to Z of what you need to do to setup your first challenge in the ChallengeFuel platform. This entire setup should take you less than 30 minutes if you already have the assets you need to run your event. If you have any questions please don’t hesitate to contact us at support@fuelsoft.com

This is a quick platform overview video that you should watch before proceeding any further. This is only 5 minutes, but gives you a great idea of where things are inside ChallengeFuel

The first thing you need to understand are the assets you NEED in order to build an automated challenge within the ChallengeFuel platform:

1. You need a landing page of some kind. ChallengeFuel DOES NOT build your landing pages for you, however, we do provide the “widget” that registers and pushes people into your event.
2. A video hosting account is necessary for hosting your webinar video file. We currently integrate with Wistia, Vimeo and Sprout video, but we also provide internal video hosting as well.
3. An order page is required so that you can send people to your order form during the event to make their purchase of your offer.
4. A “Thank You” page isn’t required, however, we suggest having one readily available that people are sent to after they place their order. This way we can put the tracking code on this page to track all your sales into the platform.

Once you have those things available you can now begin the setup of your event inside the ChallengeFuel platform following these easy steps: 

1. Click on the + sign to create your new challenge. On this screen you will simply name your challenge, select the video you are going to use for your event and you can leave the schedule as it is, we’re going to edit that in the next step. I do suggest selecting the time zone you want your available dates/times to show up in for your audience. In this step we will also go over uploading your videos to the platform so that we can properly setup the playback for your challenge.

2. Once you have done this you’ll click on the NEXT button in the navigation and we’re going to set up your schedule. It’s much easier for us to explain how the schedule works in a video so here’s a link to one that will quickly help you understand how schedules work and show you what you need to know to set yours how you want it. When setting up your schedule you will map each video to the proper session and even create your VIP sessions and permission.

3. In this step we are setting up the Registration AND Thank You page widgets for your event. We have prepared a video for you to show you how these work. It’s important to note that these can go on ANY type of web page regardless of where you built it. In our demo we are showing you how to do this on ClickFunnels simply because we use ClickFunnels in our business. 

5. In the ChallengeFuel platform we like to give you complete control over what happens to registrants at any time within the process. In this next step you will input your registration and thank you page URLS and tell ChallengeFuel what to do with attendees at the end of your event.

6. We’re now going to set up your EVENT ROOM. This step allows you to customize how the event is going to look and feel for people that join. We also set up all customizations for the REPLAY in this step AND we set up our CTA’s.

7. IF you want your data (registrants) to pass to a 3rd party auto-responder system now is the time to set this up using our Integrations. ChallengeFuel (unlike other platforms) has a full CRM built-in, which means this step is not necessary by any means. However, we find that most of our customers do like to get their data pushed to their auto-responder for further promotion outside of the event itself.

8. Now we’re going to navigate to the Notifications, which is our favorite part of the entire system! Our notifications are extremely robust because we know THIS IS HOW customers actually get people on their challenges and to their offers. In this video we show you exactly how to set up your notifications to win.

*  SIDE NOTE - Notifications use our internal email / sms resources. If you end up needing more emails/sms than it offers you can simply “buy credits” inside the platform. We did not want to ‘force you’ into a higher monthly commitment for more credits since you may use more/less in various months of the year. 

9. Setting up your sales tracking is important! This is how we track sales into ChallengeFuel and how we make sure you know what is working for you. In the video below we show you how to quickly set up sales tracking.

10. Now we need to setup tracking for your VIP sales & your Backend sales.

11. Now we need to make sure your VIP buyers get access to the VIP sessions. There are a number of ways to approach the "VIP" session which we review in this video. There are 3 ways to do this and I will review each one in this video:

If you choose to use the Webhook Option here is a sample URL for your postback: http://app.webinarfuel.com/embed/public/registrants/add_tags?app_key={your_key}&email={email}&tags[]=test&tags[]=test2

12. Streaming your challenge to your Facebook Group is optional, but if you want to do that you can! Here's how it's done.

13. The final step of our setup is to choose your Webby App settings. Again we give you full control over how someone views your challenge. In the video below we show you how to control that and which settings we feel will get you the best results.